DX Drone Support Center

What do you need help with?

Can I fly my drone indoors?

As a basic rule, if your drone is 5″ or less across, it can be used indoors as long as you have enough open space and avoid people and fragile objects.

How do I pair my drone?

Turn your drone and controller on.

Place your drone on a hard-flat surface.

Within a 3-foot range of your drone, lift the left joystick up to the top and then down to the bottom.

When the remote and drone are successfully paired, the lights will stop flashing and you will hear a beep.

How can I tell the difference between the front of the drone and the back of the drone?

The white lights are on the front of the drone and the red lights are on the back.

If your drone has a camera, the camera will be located on the front of the drone.

Can my friends and I use several drones in the same area?

Yes. Up to 5 drones can be used in the same area.

What if I experience a problem while in flight?

If your left joystick is not spring loaded (returns to the center when you stop moving it) – Try to bring the drone down slowly.

Bring the left joystick down 3/4 of the way. Guide the drone using the right joystick.

If your left joystick is spring loaded (returns to the center when you stop moving it) – Try to bring the drone down slowly.

Hold down the left joystick and continue to hold down the left joystick until the drone lands.

Guide the drone using the right joystick.

Do I need to register my recreational drone with the FAA?

No. However, compliance with federal, state and local laws is an owner’s responsibility.

Always fly safely and respect the privacy of others.

What if my drone begins to drift?

Adjust drift by using the trim features of your drone.

Refer to your instruction manual for more information on how to trim your drone.

If your drone continues to drift and you are flying your drone outside, wind may be the issue.

Consider flying in a location with less wind.

Why are some of my propellers moving slower than the rest?

Your propellers will slow down if they are dirty.

Remove your propellers and clean out any debris or hair.

How long can I expect my drone to fly before charging it?

Depending on your feature, hovering, and directional use, approximately 6-9 minutes.

Can I use my streaming drone without a smartphone?

If your drone came with a controller then you do not need to use a smartphone to operate your drone.

However, you will need to use a smartphone to use your drone’s streaming feature.

See your instruction manual for more information.

What does my streaming drone record to?

Videos and images are recorded to your smartphone. See your instruction manual for more details.

What are some quick tips to remember?

  1. Before use, read the instruction manual then familiarize yourself with your drone and its controls.
  2. Practice and more practice. There is a learning curve to flying drones. While you are learning, do not fly your drone higher than 10 feet.
  3. Fly your drone in wide, open spaces without a lot of trees, buildings, objects, or people.
  4. Pay attention to wind conditions because your drone is light in weight and can be carried away by wind.
  5. Always use caution when flying above structures or tree lines. The wind above a structure may be greater than the wind you experience on the ground.
  6. Always check with local authorities for all regulations associated with drone flight.
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